Michael Lee

Michael Lee

Information Technology Specialist

Personal Profile

A zealous technology generalist with the necessary drive and determination needed to resolve complex issues while providing motivation, guidance and an up to date networking consultancy service to both colleagues and clients.

Work Experience

Workllama LLC.

Senior Systems Administrator

July 2019 - Present

Sr. System Administrator in a cutting-edge SaaS / Agile development environment, directly supporting users and infrastructure both locally and abroad. Responsibilities include managing & upgrading infrastructure, storage and systems in a Hybrid Cloud environment with a focus on HIPAA compliance, Information Assurance, and Information Security.

  • Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring.
  • Conduct technical evaluations to aide in physical and logical design of architecture and infrastructure planning
  • Analysis of technical issues and tests to maintain, modify, integrate, monitor and ensures proper automation software systems.
  • Provision and utilize open source monitoring systems (Zabbix/Prometheus/Grafana).
  • Experience with Web server administration (Apache/Nginx)
  • Working exposure to networked storage (SAN, NAS)
  • Maintained a virtualized environment via VMware (ESXi/KVM/vSphere) and containerization (Kubernetes and Docker)
  • Performed Data Center installation and maintainence
  • Configured and maintained Core Infrastructure (L3 Switches/Firewalls/Blade Servers/etc)
  • Experience with Database Administration (MySQL/PostgreSQL/Mongo) and High Availability
  • Creation of scripts to automate tasks (Bash, Perl, Python)

Dispersive Networks Inc.

Escalations Engineer / Customer Advocacy Engineer

December 2018 - July 2019

As an Escalations Engineer / Customer Advocacy Engineer, I regularly debug and repair Linux, MySQL Databases, and Windows systems to ensure usability and adherence to best-practices. I served as L4 support for end-user and partner bugs, issues while also positioned as an entry point of new feature development and application optimization.

  • QA Testing of Software prior to general release
  • Creation of Virtualized Lab Environments using Docker, VMWare, and AWS for testing
  • MySQL Database administration
  • Database Clustering and hardening
  • ocumentation creation and validation
  • Stress testing of software and networks
  • Assist with Ansible planning and design to create Automation Processes
  • Data Center maintenance and installation
  • Application debugging
  • Containerization of Applications and environments for rapid deployment


Linux Network Administrator

August 2016 - December 2018

As a Linux Network Administrator, I regularly perform maintenance, debugging, and repair of Linux and Windows operating systems as well as MySQL Databases. I leverage the power of scripting (bash and perl) to facilitate automation of tasks (e.g. Health Checks, Security scans, Network Monitoring, etc.). As a Network Administrator with a focus in Linux, I also perform group policy and user administration tasks to ensure availability and up-time.

  • Repair and maintain radar sensors and proprietary equipment
  • RAID array administration via Red Hat Enterprise Linux
  • MySQL Database administration
  • Troubleshooting agile hardware and software issues
  • Linux and Windows group policy management
  • Leverage Perl and Bash scripting to assist in Process Automation
  • First Level contact for Information Security issues
  • Oversee Quality Assurance tasks for equipment validation
  • Management of Palo Alto firewall rules to ensure network segmentation.


Lead, Network and Client Operations Engineer

September 2014 - August 2016

As a team leader in the Client and Network Operations Center (CNOC), I am the single point of escalation for all junior engineers ensuring speedy resolution to network and/or client impacting issues.

  • Monitor work queues to ensure equitable work distribution and resource allocation.
  • Teach and mentor junior engineers to enhance their skills and support practices.
  • Collaborate with Management on quality assurance audits to identify opportunities for improvement.
  • Employ troubleshooting techniques to define problems, collect data, establish facts, and bring issues to resolution.
  • Participate in the incident management and review process as requested.
  • Utilize Various Programming Languages for Process Automation.
  • Utilized the Linux environment for fault detection, traffic monitoring, and et cetera.

Airwatch by VMWare

Network Technician

March 2012 - September 2014

As a Network Technician, I assisted with the installation and on-going support of Wi-Fi HotSpots across the United States and Canada. Detailed information and records were collected from various locations onto reports while providing Help Desk support to Installation technicians as well as End-Users. I used a wide array of software to aid in latency reduction and connectivity resolution.

  • Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research.
  • Track, monitor, and follow up on inquiries or requests to ensure client and end user satisfaction.
  • Worked closely with the development and test teams to ensure issues are corrected and usability problems are understood.
  • Performed localized testing to optimize communications equipment.
  • Configuration of Wireless equipment remotely to ensure network reliability and end user access to internet resources.
  • Worked closely with the development and test teams to ensure issues are corrected and usability problems are understood.

US Army Reserves

Nodal Network Administrator

May 2011 - Present

As a member of a team, I maintain multi-tier networks using Cisco Routing and Switching as well as multiple encryption devices. As a team leader, tasks are delegated to all team members to ensure that set goals were reached successfully with availability being a focus. I ensure, through packet monitoring, that there is no spillage of Classified Information into non-secured networks while providing access control to the Network and ensuring that current Information Assurance policies and best practices were upheld.

  • Perform network management functions in support of maintaining, troubleshooting and re-engineering of nodal assets.
  • Plan, install, operate and maintain network switching equipment.
  • Plan, install, and maintain VoIP networks utilizing Cisco Routers, Switches, and a dedicated Call Manager.
  • Implementation of ASA Firewalls and Intrusion Detection Servers (IDS) to ensure network security.
  • Utilization of virtualized network analysis tools such as Snort and Firepower IDS/IPS for network and anomaly-based intrusion detection
  • Implementation and operation of Communication Security(COMSEC) equipment to allow Classified Data and VoIP access for approved clients.
  • Worked as a team leader within an assigned group to complete all assigned task in a timely manner.
  • Operation of Satellite Transmission equipment to enable communication with distant networks / nodes.
  • Use of RF, UHF and VHF equipment to establish long-range communications
  • Utilized NetApp and VMware ESXi 5.5 (vSphere 5.5) to host network utilities

US Army (Active Duty)

Signal Support Specialist

Jan 2008 - May 2011

  • Assisted in the development and launch of secure, recoverable and fault-tolerant systems for data access and identity management.
  • Maintained inter-connectivity between remote locations in hostile regions(e.g. Afghanistan).
  • Offered repair services for communications equipment.
  • Maintained encryption keys to allow the encryption of RF, data, and voice.
  • Protected vulnerable networks following detailed risk assessments.
  • Ensured that connected users complied with the Information Assurance policies detailed by the Department of Defense.
  • Perform system, server, and workstation audits and post reviews weekly.
  • Prepare weekly audit reports on findings and anomalies.
  • Maintain servers, workstations, and use Active Directory to create user accounts and add computers to the domain.

Technical Skills and Software

  • Linux (RHEL/CentOS)
  • Windows(All)
  • Cisco IOS
  • NetAPP
  • Database Clustering
  • Firewall/IDS
  • Docker / Kubernetes
  • SMS Aggregation
  • Web Development
  • Scripting
  • Data Encrytion
  • QA Testing


Western Governors University

BS - Cyber Security and Information Assurance

Expected Completion 2020

DeVry University

BS - Computer Information Security


US Army Advance Training

Nodal Network Engineer Course


Other Qualifications

Fiber Optics Installer


ITIL Foundation

CIW Logo

Gov't Security Clearance


Level Held - Secret (Active)

Certified Fiber Optics Installer

Electronics Technicians Association, International

License Number: FOI146545

Security + CE


License Number: COMP001020267721

ITIL Foundation


Candidate Number: Available on Request


Site Development Associate

Web Validation Information Available on Request